At the core of our mission is your contentment with your purchase from us! If, by any chance, your experience falls short of satisfaction, please don’t hesitate to get in touch via our chat support or drop us an email. Rest assured, we are wholeheartedly dedicated to setting things right for you.
Please take note of the following important details:
1. Our policy regarding replacements or refunds in these instances is applicable for a duration of 30 days from the date of delivery. Regrettably, beyond this 30-day window, we are unable to provide replacements or refunds.
2. Custom items, however, do not fall under the umbrella of our standard return policy. If you have received a custom item with defects, you need not return it for a partial refund or a replacement.
3. Should you insist on returning the item for a full refund, kindly ensure you receive our approval via email. Please bear in mind that the responsibility for the return shipping fee rests with you, as we do not cover these costs. Furthermore, the items you are returning must be in their original condition, unworn, and complete with all original tags and packaging intact. Your understanding in adhering to these conditions is greatly appreciated.
As a considerable portion of our products is custom-made, we reserve exchanges or full refunds for specific circumstances only. We can process a full refund when:
1. The item substantially deviates from the description or preview originally provided to you. – If the printed image is unclear.
– If the printed image is noticeably off-center.
– If the package you received does not align with your order.
– If the product arrives damaged, exhibiting tears or dirt.
– If the received order does not match the specified size, color, or style.
– In the case of other errors that fall under our responsibility…
2. The item has incurred damage due to a fault in our manufacturing process or mishandling by the carrier.
3. The item you received does not correspond to the one you originally ordered.
In all cases, please ensure that the items being returned remain in their original condition, unworn, unwashed, and retaining all original tags and packaging.It’s important to note that for situations not explicitly outlined above, we can offer a partial refund (excluding the shipping fee).
Additionally, kindly bear in mind that there may be a slight color variance of up to 20% between the advertised images and the actual item. This difference can be attributed to lighting conditions during photography or variations in monitor displays. Your understanding in this regard is greatly appreciated.
How to Initiate a Claim
If you find yourself in a situation where you need to file a claim, we’re here to assist you promptly. Please follow these steps when initiating a claim, as they are essential (MUST DO):
1. Provide your order number.
2. Include a video or photo clearly depicting the defective product.
3. If the issue pertains to printing errors, make sure to provide photographs that vividly showcase the error.
4. In the case of sizing issues, include photographs of the affected garments with a measuring tape, stick, or ruler to provide context.
Once you’ve gathered this information, please email it to us. Our dedicated support team will diligently review the photos and videos you’ve provided. If we determine that the item is indeed eligible for a claim, we will take appropriate action. This may involve either resending the item to you at no additional cost or providing a full reimbursement, not including shipping fees, if a replacement isn’t feasible.
If a replacement is an option but you choose not to accept it, we will then offer a partial refund based on the specific circumstances of your case. Rest assured, we’re committed to resolving your issue promptly and fairly.
Refunds or Replacements:
At times, we must adhere to certain policies, and thus, refunds or replacements may not be accommodated for the following customer-related scenarios:
1. Incorrect Size, Design, or Color Selection:
– We kindly request that you double-check your size, design, and color choices before completing your order. Unfortunately, we cannot process refunds or replacements for selection errors.
2. Failure to Preview and Confirm Design Accuracy:
– It is crucial to review your order for accuracy before proceeding to checkout. Please note that all our printing files are automatically generated to match the preview displayed on our website.
3. Missed Cancel or Change Requests:
– To make changes or cancel an order, please reach out to our email within 12 hours of placing your order. Requests made beyond this timeframe cannot be accommodated.
4. Unauthorized Returns or Incorrect Addresses:
– Returns that are sent without prior approval via email or those directed to the wrong address or carrier warehouse cannot be accepted.
5. Orders Placed in Error or Lost Interest:
– Regrettably, we cannot process refunds or replacements for orders placed in error or if you have had a change of heart about your purchase.
6. Cancellation Policy:
– Once 12 hours have elapsed since your order was placed, it becomes non-cancelable
.7. Coupon Code Usage:
– Please be aware that if you have applied a coupon code to your purchase, we do not entertain refund requests under any circumstances.
We appreciate your understanding of these policies, which are designed to ensure a fair and consistent experience for all our valued customers. If you have any questions or concerns, please do not hesitate to reach out to us via email for further clarification.
Lost or Missing Items:
Our PoliciesWhen it comes to lost or missing items, we want to ensure you have a clear understanding of our policies:
1. Replacement/Refund Window:
– Our policy in such cases covers replacement or refund requests within a 30-day period from the date of purchase. After this 30-day period, regrettably, we are unable to provide replacements or refunds.
2. Extended Delay in Delivery:
– If your order remains unupdated for an extended duration, specifically over 14 days for domestic orders or 21 days for international orders, you have the option to request a replacement or refund. Please reach out to us via email with your order number to initiate this process.
The Replacement/Refund Process
In situations where our customized products are ineligible for return, we offer you the choice to decide what you’d like to do with them. You may choose to keep, donate, or dispose of them according to your preference.For replacement requests, the timelines align with those of regular orders.
Regarding refunds, here’s what you can expect:
– Upon approval of your refund, you will receive a confirmation.
– Please allow a period of 7-10 days for the refunded amount to reflect in your account, depending on your bank’s processing times.
– It’s important to note that shipping costs are non-refundable. If you do receive a refund, the cost of return shipping will be deducted from your refunded amount.
Lastly, please be mindful that by placing an order, you are implicitly accepting the terms and conditions outlined on our website. Your understanding of these policies is greatly appreciated, and if you have any questions or concerns, please don’t hesitate to contact us for further clarification.