We understand that sometimes circumstances change, and you may need to cancel your order. To facilitate a smooth cancellation process, kindly note the following details:
You have the flexibility to cancel your order within a 12-hour window from the time of placing it. To ensure the best chances of a successful cancellation, we recommend initiating this process as soon as possible after placing your order. Once this 12-hour period elapses, we commence processing your order, making cancellation no longer feasible.
How to Cancel Your Order
Follow these simple steps to cancel your order:
- Contact Customer Service: Reach out to our dedicated customer support team via email. In your message, include essential order details such as the order number and your rationale for cancellation. Please keep in mind that we may refuse cancellation requests that are deemed unreasonable.
- Cancellation Confirmation: Our responsive team will swiftly process your cancellation request and provide confirmation via email. If, for any reason, you do not receive a cancellation confirmation within 24 hours, we recommend contacting our customer service team again to ensure the cancellation is duly processed.
Refunds for Cancelled Orders
Upon the successful cancellation of your order within the stipulated timeframe, we will initiate a refund. The refunded amount will be credited back to your original payment method within a few business days. However, depending on the policies of your financial institution, it may take additional time for the refund to reflect in your account.
Exceptions to Cancellation
While we strive to accommodate cancellation requests, there are certain situations in which cancellation may not be feasible:
- Already Shipped Orders: Once an order has been shipped, it cannot be canceled. If we have sent you the right order, we won’t accept any return, refund or exchange request.
- Already In Production Orders: Once an order has been paid for production and shipping, it cannot be canceled. If we have sent you the right order, we won’t accept any return, refund or exchange request..
Peak Season Considerations
During peak seasons, we may experience delays in processing cancellation requests due to the substantial influx of orders, system demands, and potential errors. To navigate these busy periods smoothly, we strongly advise double-checking all details before finalizing your order. Pay particular attention to our shipping policy and other relevant policies. Additionally, kindly provide clear order notes, including any measurements if you’re uncertain about the chosen size and any specific delivery time preferences. This proactive approach is especially essential when placing orders during holiday seasons, typically spanning from November to January.